Terms and conditions

CUSTOMER SERVICES

nielsbuggeaward.com is a Danish Webshop launched in English.

Contact info@nielsbuggeaward.com

Our adress is

Foreningen Niels Bugge Cartoon Award
Ravnsbjergvej 69, Dllerup
DK-8800 Viborg
Denmark

CVR: 36 25 42 38

DELIVERY
Denmark: € 7
We offer free carriage in Denmark on all orders over € 68

We aim to deliver your order as fast as possible – normally within 1- 3 working days in Denmark, but more often you will receive next day delivery.
In case your ordered items are temporarily out of stock, they will be delivered within 10-14 days.
Your delivery will be sent with Post Denmark and orders outside Denmark will also be shipped with Post Denmark.
In case no one is at home when the post tries to deliver your parcel, they will leave a note in your mailbox and you will then be able to pick up your parcel at the nearest post office.

If you wish to have your order delivered to your workadress please fill in seperate shipping adress when checking out
Please remember both your company name and your own name.

ORDERING AND PAYMENT
When you order has been confirmed with an e-mail from us we will make sure the delivery goes out as quickly as possible.
This means that you cannot change or cancel your order.
If we have made a mistake with your delivery we will try to correct it as fast and simple as possibly.
So please contact us as soon as possible.

Payment can be made via PayPal (Visa, MasterCard, Discover and American Express) or with direct Bank-transfer.

RETURN OF GOODS
If you regret your purchase you are welcome to return the item within 14 days from the day you receive the delivery.
The goods as well as the packaging must be in exact the same condition as when you received the goods.
We recommend you to wrap the goods very securely.
We will only refund you the price of the goods and not the delivery charges unless we on our behalf have made a mistake with your order.
In case your returns are lost in transit please save your tracking number from the freight company as a proof of sending back the items .
The right to return your goods disappears if it is obvious that you have used the product in any way that reduces the value.

CLAIMS / WARRANTY
All products are covered by the Danish purchase law, which means that you either can get your money back or exchanged your purchase within 24 months.
This can however only be done if the claim is valid and that the defect is not caused by any misuse of the product.
Please contact us as soon as you discover a defect.
Please remember always to contact us before returning any faulty goods.

If you have any questions or comments to our customer policy please feel free to call or send us an e-mail at info@nielsbuggeaward.com